Returns Policy
When you shop with LoKation, we want you to be satisfied with your purchase. Our return policy is designed to assist you better in resolving any issues and ensure a consistent shopping experience.
- All items marked as imperfect sales or clearance will not eligible for return policy.
- If you have purchased a full priced item that you have simply change your mind, we are happy for you to return this item. Please do not ship back any items before you contact our customer service team.
- Please submit a return in 14 days of receiving the items - we will not accept returns after this time.
- Feel free to inform us of the return reason and indicate your order number in the subject line. Please upload the photos of purchasing item and all packaging. We will evaluate ASAP and response based on different conditions. Returns that do not meet these requirements will not be accepted.
- If you have received an email authorizing the return of your item and have obtained our return address, please adhere to the following return guidelines:
Return postage is at the customer's cost. We recommend obtaining a copy of the return tracking information as we are not responsible for the package's loss or damage in transit.
Ensure proper packaging and protection for return:
- Pack the product securely: Use appropriate packaging materials, such as sturdy boxes, bubble wrap, and packing peanuts, to prevent the product from shifting or being damaged during transit.
- Original packaging: If possible, utilize the original packaging in which the product was received. This ensures that the product fits snugly and is less likely to move around during shipping.
- Fill empty spaces: If the original packaging is not available or the product is being returned in a different box, fill any empty spaces with packing materials to prevent the product from moving and potentially incurring damage.
- Label clearly: Clearly mark the package with the return address and your order number to ensure it reaches the correct destination.
- Responsibility for Damaged or Lost Returns: In the event that a returned product is received damaged or lost due to inadequate packaging or mishandling during shipment, we may be unable to process a refund. The responsibility for any damage or loss incurred during the return process may lie with the courier company.
- Contacting the Courier Company for Compensation: If you suspect that your returned product may have been damaged or lost during shipping, we encourage you to contact the courier company directly to file a claim. Most courier companies have procedures in place to investigate such incidents and provide compensation for damages or losses.
We value your understanding and cooperation in ensuring the safe return of your products. By following these guidelines and taking the necessary steps in case of damage or loss, we can work together to maintain a smooth and efficient return process.
No exchange service provided:
Most of our items are handmade and have unique characteristics, so uneven colors, bubbles, dark spots, and minor blemishes are normal. Unfortunately, based on this, we are unable to provide exchange services for such issues.
Order Cancellation:
Before canceling the order, please confirm the item's logistics status; we cannot cancel or make changes to an order once it has shipped. Please follow the return policy if you still need to return the items.
Damaged or Faulty item:
If you receive a damaged or wrong item, please email us as soon as possible within 7 days of receiving the item, indicate your order number in the subject line, and provide detailed photos of the item. We will offer a replacement for free or a refund.
Change of Mind Returns:
If you need to return an item due to a change of mind, please follow the return policy. The returned items will be reviewed by us upon receipt, eligible returns will receive a full refund.
How long does it take to process my return？
We will process your refund within 7 working days after confirming receipt of the returned item and meeting the return conditions. Please note that the actual arrival time may be delayed due to differences in bank processing time.
Contact email: hello@lokation.com.au
When you shop with LoKation, we want you to be satisfied with your purchase. Our return policy is designed to assist you better in resolving any issues and ensure a consistent shopping experience.
- All items marked as imperfect sales or clearance will not eligible for return policy.
- If you have purchased a full priced item that you have simply change your mind, we are happy for you to return this item. Please do not ship back any items before you contact our customer service team.
- Please submit a return in 14 days of receiving the items - we will not accept returns after this time.
- Feel free to inform us of the return reason and indicate your order number in the subject line. Please upload the photos of purchasing item and all packaging. We will evaluate ASAP and response based on different conditions. Returns that do not meet these requirements will not be accepted.
- If you have received an email authorizing the return of your item and have obtained our return address, please adhere to the following return guidelines:
Return postage is at the customer's cost. We recommend obtaining a copy of the return tracking information as we are not responsible for the package's loss or damage in transit.
Ensure proper packaging and protection for return:
- Pack the product securely: Use appropriate packaging materials, such as sturdy boxes, bubble wrap, and packing peanuts, to prevent the product from shifting or being damaged during transit.
- Original packaging: If possible, utilize the original packaging in which the product was received. This ensures that the product fits snugly and is less likely to move around during shipping.
- Fill empty spaces: If the original packaging is not available or the product is being returned in a different box, fill any empty spaces with packing materials to prevent the product from moving and potentially incurring damage.
- Label clearly: Clearly mark the package with the return address and your order number to ensure it reaches the correct destination.
- Responsibility for Damaged or Lost Returns: In the event that a returned product is received damaged or lost due to inadequate packaging or mishandling during shipment, we may be unable to process a refund. The responsibility for any damage or loss incurred during the return process may lie with the courier company.
- Contacting the Courier Company for Compensation: If you suspect that your returned product may have been damaged or lost during shipping, we encourage you to contact the courier company directly to file a claim. Most courier companies have procedures in place to investigate such incidents and provide compensation for damages or losses.
We value your understanding and cooperation in ensuring the safe return of your products. By following these guidelines and taking the necessary steps in case of damage or loss, we can work together to maintain a smooth and efficient return process.
No exchange service provided:
Most of our items are handmade and have unique characteristics, so uneven colors, bubbles, dark spots, and minor blemishes are normal. Unfortunately, based on this, we are unable to provide exchange services for such issues.
Order Cancellation:
Before canceling the order, please confirm the item's logistics status; we cannot cancel or make changes to an order once it has shipped. Please follow the return policy if you still need to return the items.
Damaged or Faulty item:
If you receive a damaged or wrong item, please email us as soon as possible within 7 days of receiving the item, indicate your order number in the subject line, and provide detailed photos of the item. We will offer a replacement for free or a refund.
Change of Mind Returns:
If you need to return an item due to a change of mind, please follow the return policy. The returned items will be reviewed by us upon receipt, eligible returns will receive a full refund.
How long does it take to process my return？
We will process your refund within 7 working days after confirming receipt of the returned item and meeting the return conditions. Please note that the actual arrival time may be delayed due to differences in bank processing time.
Contact email: hello@lokation.com.au